Privacy Policy

Last updated: 5 April 2026

1. Data Controller

Hotelinsight ("we", "us", "our") operates this platform and acts as the data controller for personal data processed through the Service. If you have questions about how we handle your personal data, contact us at hello@hotelinsight.ai.

2. Personal Data We Collect

• Account & identity data — name, email address, and profile photo (via Google OAuth / Replit Auth), company name, job title, and role/permission settings.
• Usage & interaction data — pages visited, features used, session timestamps, device and browser type, IP address, and in-app search queries.
• Hotel & business data — property information, rate and occupancy figures, competitor benchmarking inputs, and reservation data synced via PMS integrations.
• Communications data — support messages, feedback, and email correspondence with our team.

3. Legal Basis for Processing

We process personal data under GDPR Article 6: contract performance for providing and managing your account and platform features; legitimate interests for product improvement and security monitoring; consent for product updates and newsletters; and legal obligation for compliance with applicable laws.

4. How We Use Your Data

We use personal data to authenticate your identity, operate and improve the platform, personalise your experience by property and market, respond to support requests, send transactional emails, and monitor performance, security, and abuse.

5. Third-Party Processors

We rely on vetted sub-processors including hosting and infrastructure providers (Replit, Neon), AI service providers (OpenAI, Google), and email delivery services. Each processes data only under our instructions and appropriate data-processing agreements.

6. International Data Transfers

Where data is transferred outside your jurisdiction, we rely on appropriate safeguards such as Standard Contractual Clauses and adequacy decisions.

7. Data Retention

We retain personal data only as long as needed for the purposes described above, then delete or anonymise it. Account data is removed on verified deletion requests.

8. Cookies

We use strictly necessary cookies for authentication and session management, and analytics cookies only where configured by the site owner.

9. Your Rights

You may request access, correction, deletion, portability, or restriction of processing of your personal data, and may withdraw consent at any time by contacting hello@hotelinsight.ai.

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